by
: Hiew King Cheu
Crowded JPJ counters
The
people who are having problem in paying their road taxes and in renewing their
driving licenses had approached the Adun Luyang Hiew King Cheu requesting him
to find out what is wrong with the JPJ.
They
said they have gone to the post office to get their road taxes and driving
licenses renew but were told that the JPJ computer system is at the moment
under upgrading work and will need quite sometime to complete the work before
it can become normal again. This has happened during the last few weeks.
The
people later went to the JPJ head quarter in Jalan Bundusan to pay their road
taxes and they were faced with a super long queue waiting for their turn. The wait
was usually 2 to 3 hours and the counters were limited.
Hiew
went to inspect the situation in the JPJ HQ and found that the JPJ counters
were filled up with people, and immediately many people approached and grumble
to him about the long wait especially there is only one counter opened for the
renewal of road tax. A lady said she had been standing for hours waiting for
her turn, and in actual fact it only takes about few minutes to pay the road
tax. She worried that the traffic police or the JPJ officers will summon her on
the expired road tax, and that would be a fine of RM300.
Hiew
then paid a visit to the Director of JPJ to find out what is the cause of the
problem. The JPJ Director Hj Shuhaili Bin Mohd Taufek explained that it is
entirely due to the computer system upgrading work which had commenced two
years ago, and it is a continuous process executed in stages until today. At
the moment this has been extended to the post office and that is the reason the
post office has temporary suspended its service for the JPJ.
The
Director further said that due to the interruption, his department has worked
extra hours on Saturday and Sunday to assist the people who need their
services. The time is the same as normal office working hours. He said the
department has widely broadcast the news in the radio, and yet not many people
knew about the extended hours over the week ends. He encourages the public to
make use of the week end to come to the JPJ office in order to ease the long
queue.
For
those people who cannot renew their road tax during the upgrading of the
computer system, they will be issued with a JPJ slit which can be produced when
stopped by the traffic police or the JPJ officer, otherwise there will be
summon issued.
Hiew
urges the JPJ to be more considerate and should try its best to open up more
counters to accommodate the people.
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