KOTA KINABALU: A man's claim
for RM3,000 from Hyatt Regency Hotel for damage to his designer shirt was
refused by the Consumer Claims Tribunal here Thursday. Nordin Ening said he
used an iron provided by the hotel in his room to iron his Stefano Ricci shirt
but was horrified when the shirt was ruined.
Nordin claimed he followed
all the instructions on how to properly iron the shirt and blamed the condition
of the iron, which he described as dirty.
"I bought the shirt for
RM3,000 and therefore since the hotel failed to provide a good iron in my room,
the shirt ended up ruined. I have gone back to the seller in Kuala Lumpur to
ask for their views and they agreed that the shirt was ruined because of
foreign objects on the iron," he said.
In the hotel's defence, the
hotel's Housekeeping Manager Jiwa Sior said there was nothing wrong with the
iron that Nordin used. The hotel could not refund Nordin for his ruined shirt
because it was Nordin's own doing.
"If it was done by our
staff, then we would gladly replace it or pay him for the damage. Also, the
customers use all the facilities in the rooms at their own risk," he said.
Jiwa also said that the
black mark on the iron surface is normal and has nothing to do with the ruined
shirt. He suspected Nordin had ironed his shirt the wrong way and not according
to the instructions.
Tribunal President Datuk
Lawrence S.H. Thien said special clothes need special care and that perhaps
Nordin failed to follow the instructions.
Nordin also failed to get a
written testimony from the seller and could not technically prove his case. The
case was dismissed.
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